Insurance, background checks, and pricing transparency — the questions worth asking before you hand over a house key.
Ask about insurance before anything else
A cleaning company working inside your home should carry liability insurance. If something is damaged during a visit, insurance is the difference between a covered claim and an awkward out-of-pocket argument. Ask directly — a legitimate company will answer without hesitation.
Background checks aren't optional
You're giving someone access to your home, often unsupervised. Confirm that individual cleaners — not just the company as a whole — are background-checked before their first job, not just at hiring.
Pricing should be a number, not a range that changes on arrival
Be wary of quotes that shift significantly once a team arrives. A company that asks for your square footage, bed/bath count, and condition upfront can give you a real number before booking — that's the standard to hold any DFW cleaning company to.
Consistency matters more than a single good visit
Ask whether the company runs a documented checklist across all its teams, or whether quality depends heavily on which individual cleaner shows up. Consistency is usually the biggest differentiator between a good first experience and a good ongoing relationship.
What happens if something's missed
Every company will occasionally miss a spot. What matters is the policy for fixing it — ask specifically what happens if you're not satisfied, and get the guarantee in writing or clearly published, not just a verbal promise.